10Mb Service - CDS Vouchers
It was our interpretation of the CDS terms and conditions that in order for the voucher claim to be valid, the service delivered had to be a true NGA service. NGA (next generation access) has been defined by the governm10Mb Service - CDS Vouchers
It was our interpretation of the CDS terms and conditions that in order for the voucher claim to be valid, the service delivered had to be a true NGA service. NGA (next generation access) has been defined by the government as a speed of 24Mb/s or above and for that reason we were not accepting orders for the 10Mb service from customers using a CDS voucher.
We have had a number of enquiries from voucher holders that have been disappointed by this fact. So we have been in contact with CDS to seek clarification on we can or cannot provide to customers with valid CDS vouchers. Today it has been confirmed to us that we can deliver a 10Mb service to customers with a CDS voucher.
For those customers who have already placed an order with us, who would rather take the 10Mb/s service there is no need to cancel your order – please send us an email and we will modify the existing order. For those customers who have raised this query with us, please go ahead and place your order by clicking the button below.
Don‘t forget to place your order
During the initial phase of this project where we looked at feasibility and viability, we had well over 100 expressions of interest. The orders are slowly trickling in, but if you have previously registered your interest with us, we now need you to place a committed order on our website. This is especially important if you have a CDS voucher that you would like to redeem.
The June deadline
We are aiming to begin connecting customers at the start of June, and as we have stated it is our intention to prioritise those customers with valid CDS Vouchers. We are aware that the vouchers expire at the end of June, so we are currently negotiating with CDS to ensure that everyone who holds a valid voucher gets connected for free. We are not asking them to extend the vouchers, but we are asking them to honour the vouchers on orders place via our website before the expiration date. We can‘t promise that this will be the case, but as soon as we have feedback on this, we will let you know. As stated above please don‘t forget to place your order – the more CDS vouchers we can get into our order queue will allow us to better case to CDS in terms of honouring the vouchers.
On a personal note
My team and I are working exceptionally hard to deliver our solution to Dundry, and things are moving along nicely. If you have placed an order or emailed me, I will come back to you in due course - that‘s a promise. We recognise that our predecessors have failed in delivering a service to Dundry, and that it why we are focusing our energy into getting our infrastructure live so that we can connect as many customers in June as possible.
We are always happy to help
If you have any queries you can contact us on 01983 770000
Our office hours are between 0900 and 1700 Monday to Friday
Alternatively, you can send us an email on firstname.lastname@example.org
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Our mailing address is:
Unit 21 Daish Way
Dodnor Industrial Estate
Newport, Isle of Wight PO30 5XJ